Customer Testimonials
My first two visits they made big mistakes. I know they’re working on turning that around. but the mechanic that takes my car adjust the seats and mirrors, it would be nice for him to at least try to put them back that’s very annoying. I work on corporate aircraft and it’s important to put all the switches back in the correct positions.
They sold us a car a lemon recall they never gave us the carfax report so does the car as new when it wasn't it was used they sold us a bogus $3,000 warranty as well as the bogus $2,000 pain protection plan which is not real the only thing that is real is a ppf which it did not have and so all this to my 70 year old father about his knowledge they just wanted him to sign and put the papers in the glove box and say have a good day
So I went to Ford dealership I test drove the Ford Maverick and we made a deal and everything was said and done and then all of a sudden they started taking the floor mats out the camera by the front windshield out so when I test drove it, it had everything in it. I got home and I noticed nothing was in it when I was test driving it.
Wonderful dealership. They took wonderful care of us and our situation was not easy and they showed that they care they took the time to follow through and we are very happy and will go back. Jesus, Marco and Sal were genuinely great people. Thank you
The guys worked very hard to get me into the vehicle I wanted. Thank you Guys
Outstanding customer service provided by David Moreno as he was able to answer all my questions regarding the purchase of my car. He was pleasant and professional. If you're looking for a vehicle, I definitely recommend Sunrise Ford of North Hollywood.
Sunrise took good care of me , & great communication throughout my entire custom built ford f450
Hands down the easiest process I’ve experienced with purchasing a car! Negotiated via text and was in and out of there and under half an hour in purchasing the car!
Great experience Mo is a great salesman. will be back again to do more business
Mike Soboti, is fantastic and made this the best car buying experience I’ve had. Would recommend anyone in the market to work with him.
Mike was an excellent salesman to work with. He was able to answer all my questions and helped me to understand what was happening with my purchase. Mike went the extra mile to make sure I was confident and happy with my new truck.
Mike Sobot is very helpful and very knowledgeable.He sticks with you even after purchasing a vehicle answering all your consern & questions. Highly Recommend!
I had a great experience with Mike Soboti.He treats you like a Family.Very Knowledgeable about Ford. I recommend him to everyone!Come in and ask for him!
Today, we went car shopping, and Mr. Mike Soboti was extremely professional and patient in assisting us. He took the time to explain everything clearly and made sure we were comfortable with our decisions. His expertise and dedication made the entire experience enjoyable and stress-free.
The two gentlemen were exceptional, service was outstanding, the whole process was beyond what I expected,very professional experience. The two gentlemen deserve a great 👏 from the other staff members
Mike was kind and professional. Zero pressure sales. Super knowledgeable. I can’t recommend him enough
Mike goes above and beyond to provide professionalism and personal care to us as a returning customer. He stays in touch and never let us down. His knowledge and experience shows in his attention to detail and providing us the best possible customer service and we are always appreciative of his customer care.
Mike is a superb human being. An excellent salesman who will go out of his way to help his customers. He enjoys his job and it shows. I will always return to working with Mike because he is trustworthy and honest and that is what I am looking for in this industry.
I bought my first Ford 10 years ago and returned to Sunrise to buy my next one. Excellent service and a very friendly sales team.
Friendly staff, knowledgeable, and clean workspace. Great selection of vehicles and quick hassle free process.
Great service and great team. They were consistent and thoughtful through the entire process. Highly recommend and happy to be part of the Ford Family now.
Mike is fantastic and made this the best car buying experience I’ve had. Would recommend anyone in the market to work with him.
Unfortunately the dealership ran my credit and I was preapproved for a Ford Mustang GT. We arranged an appointment today with Brandon Rachad to complete the purchase and I went with cash on hand to buy it as discussed.
When we arrived 6:30 as arranged some clients had walked in few minutes before and they test drove the car, by the time we test drove the car we waited half an hour to find out they sold the car.
I wouldn’t leave a negative review but this affected my credit score, I wasted 2 hours of my life, the visit also ... Read More DealerRater - Nov 24, 2024
Super easy to work with. Justin was a great salesman to work with and I would recommend him to anyone.
Excellent customer service. Knowledgeable staff. Made me feel comfortable. Quick response to all my inquiries
Mike was so wonderful! He is a joyful person and makes you feel really comfortable with the car buying process. We felt well taken care of. Sal was also such a sweetheart! I was taken aback as well at how the employees treated a sweet disabled homeless man (I think his name was Ed?). They were taking care of him and seems like they knew him well. The people here seem like such genuinely good people- and I think that’s the first time I’ve ever felt that way at a car dealership.
The one thing was the finance ... Read More DealerRater - Sep 1, 2024
This was has been by far my best car buying experience our salesman Justin Wilson went above and beyond to make sure we were taken care of.
They have had my car for 5 days and no one has looked at it yet. Often no one answers the phome. When they do answer, they never call you back. I guess I selected the wrong place to send my vehicle. I have never had such terrible service in many decades of car ownership.
I had the absolute best experience at Sunrise Ford! Better than any other dealership in the greater LA area.
I come from a Ford family, and I have genuinely always loved Ford cars. I had shopped around at a few different places (including Tesla).. and wasn't able to find exactly what I needed AND wanted. I'm not quite ready to go electric, and at other dealerships, I found myself in a sea of agendas.
When I came to Sunrise Ford, all of that changed. They dove in to helping me immediately. They made time to answer every single ... Read More DealerRater - Feb 5, 2024
These individuals lack professionalism. Upon discovering a truck in Ford's inventory that they claimed to have at their dealership, I called to confirm its availability. The manager assured me it was in stock and urged me to complete a credit application on their website. After swiftly processing my credit in 20 minutes, they admitted they didn't have the requested truck and attempted to push a $5,000 more expensive alternative. I declined, only to be presented with another option an hour later, now $3,000 more. Despite six months of persistent calls to engage in business, they could have assessed their inventory before ... Read More DealerRater - Jan 2, 2024
Sunrise Ford North Hollywood does not value your time or you as a customer.
After back and forth for months on include markups and reaffirming with them that I was not interested in their forced value packages, I continued to receive emails and phone calls for weeks until a sales rep called me and told me there was the exact truck I wanted and the markup was negotiable, and that I should make an appointment to come in the following day.
I did just that, but when I got there I was told it would take 48 hours for the truck ... Read More DealerRater - Dec 12, 2023
The sells person “Marco”was a nice guy he did everything for us to get the best deal. Also Salvador did a great job in financing department and explained everything that we need to us. We had a very good experience in that dealership. In the end I will give them a five ⭐️ rating. Very happy with my FORD BRONCO purchase.
Sunrise Ford in North Hollywood was very outstanding to make us feel welcome and comfortable with our choice of dealership. I would recommend this dealership to friends and family.
Everyone was very knowledgeable and pleasant to work with and they worked diligently to make sure I got the car I wanted.
Mike and Theo answered all my questions and were transparent on the options for my vehicle trade in. Great team
best dealer to buy a car, made everything super easy and simple for us ! Highly recommend this dealer
[Service Department Review]
I've been to Sunrise's Service department 5 times over the last several years, and I finally just can't do it anymore. I used to be a mechanic, I know how service departments should run, and this ain't it.
I had the brakes on my 2010 Focus get really spongy, I made an appointment with them, and brought it in. They had it for 6 business days. Very little communication. I had to call them every time to find out what's going on with my car. Finally, they diagnosed as moisture in the brake fluid, recommended ... Read More DealerRater - Sep 27, 2023
all the sales staff were very accommodating and helpful. They made the experience quite plesant!
This deal was done because of Matt. He was exceptional from start to finish and prevented the deal from falling through. I can’t rate his demeanor highly enough, personable, relatable and thoughtful in his approach. He wasn’t pushy, he listened and he was respectful. It is because of him that I did the deal.
Helpful and friendly staff. This dealership location is very clean. I’m glad I chose this location.
We do Amazon deliveries and have more than 30 vans in our fleet. We used to service our vans at Valencia Ford. It has been more than a year we have been servicing our vehicles at Sunrise Ford North Hollywood. It is all because of a great service advisor Marvin (I believe his last name is Reyes). After a few visits, we realized that Marvin was different than any other service advisors we have dealed with. Marvin understands our needs. He understands how important fast service is for us, as we can't have vehicles out on service for long time. ... Read More DealerRater - Aug 23, 2023
BAD SERVICE, BAD TECHNICIANS AND WORST SALES PEOPLE. AVOID THIS PLACE. Very unprofessional stuff. Don’t recommend
We have been leasing cars from Sunrise Ford for many years, and they have always been friendly and great to work with. Richard always takes care of us, he’s been there for many years, he makes sure we have a great experience every time. Brandon the internet sales manager made sure everything was set up before we came in, and the process to pick up our new lease, and buy out our existing lease was painless. Giovanni in the finance department was friendly, quick, and professional. Thanks Sunrise Ford!
Great experience, from the minute we walked in to the 30 mintutes later when we walked out with the deal we were looking for. Keep up the great work
Nick and his crew were able to help me get an f150, something that other Ford dealers couldn't do, I'm very thankful for their help
Mike Soboti helped me trade in a truck and get a new one. The process was seamless and quick.
Awful, awful, awful experience with their service department. Horrible from the outset through to the corrupt finish. Go elsewhere, save yourselves…
Sunrise Ford = Bottom Feeders
Zero Integrity, Deceitful, I’ll name all the xxxx that stole $3K from me on Yelp.
I just want to make sure NOBODY ever does business with these disgusting, dishonest trash EVER!
I can’t even say how violated I feel. They are dishonorable filth. Just remember that. Don’t say you weren’t warned. Watch out for Chase, Richard, Brandon, etc. They will screw you as soon as look at you.
If you want to lose all faith in humanity, stop by Sunrise Ford and watch them lie through their teeth (at least those that ... Read More DealerRater - Jun 9, 2023
This one star is for Mo Quinonez Garcia -
Sales Consultant. Unfortunately, Mo lost a sale.
Let’s start with the test drive. For someone who says they own the vehicle I unfortunately knew more about the car’s features than they did.
Another one of my main points is to let the customer speak. Mo wouldn’t let a word come out at points. When trying to ask questions Mo would be speaking over me as if they are reading from a script or memorized response. Not allowing space to ask a question. This happened on multiple separate occasions ... Read More DealerRater - May 15, 2023
Terrible service department. I had a transmission fluid serviced and immediately afterwards check engine light comes on, fluid leaks onto exhaust and burning smell, truck now surges at high speed, and they will not stand behind it. Made me wrong that I don’t take care of the truck! It has been serviced by them since I purchased it every time on time. Still leaking fluid now. Have to go somewhere else to get it fixed. Don’t go there ever. Terrible service mentality!
Jesus Rodriguez, Internet Sales Consultant at Sunrise ford. Is the worst sales representative I’ve ever seen. Dishonest and disrespectful. Avoid at all costs!
Have nothing but great things to say about this dealership. Great experience and very welcoming and clean dealership. Easy buying experience.
Great experience buying a car with Gary D. Thanks for all your help in making this transaction an easy one for my family!
Didn’t honor original 2020 Ford Bronco reservation. Upon delivery, asked for $30,000 over and blamed new Canadian ownership. Criminal.
So unorganized, zero customer service! If I had the option to leave 0 star I would do that. From service department to finance they don't deserve even 1 star. They just lie, lie & lie. When I had my lease car always had problem with service department not doing their job & recently purchased my car & my title is not here yet after 1.5 months which was supposed to be here in 2 weeks. Stay away from this dealership for your good!
DO NOT GO TO SUNRISE FORD. This place sold me a car, and then sold it out from under me within an hour.
I AM LIVID.
I live three hours away, so I had this lot run my credit, secure me a deal, and then I paid a $1000 deposit to HOLD THE CAR. I told them I would be drive down first thing in the morning to finish finalizing the paperwork and bring my car home.
Did they hold it? Absolutely not.
I’m all settled in for the night, put gas in my car, washed it to get it ... Read More DealerRater - Sep 10, 2022
Very greedy. Mark-ups 25%+ over MSRP, plus mandatory $2,850 in unnecessary vehicle theft protection tacked on top of that with no room to negotiate. Don't waste your time or energy.
DO NOT GO HERE!! THEY WILL ROB YOU FOR AS MUCH AS THEY CAN GET AWAY WITH. THIS DEALER NEEDS TO BE INVESTIGATED
2 days ago on 8/20/2022, I went in , had an appointment with a sales rep to see a 2018 Ford Explorer that had 38k miles and was for $24k online price. First person I spoke to was JASON BURDT, who seemed like a nice guy, did a test drive and everything. I was about to close the deal, even shook his hand. I then realized that they were doing too many "add ons". I was offering to put $10... Read More DealerRater - Aug 22, 2022
These guys are the worst. Do not do business with the just run away they add so many different charges to an invoice! Idk how Ford isn't pulling their license yet
Ordered the f150 lightning online for 55,994+ tax, then showed up to the dealer and they refused to sell it because they wanted to sell at a markup. Two days later they posted that’s same truck for sale at $108,773. This dealer will take advantage of you with bait and switch tactics. Very poorly managed dealer.
A friend went to go pick up his costom ordered F150 lightning. This dealer did some not asked for add-ons, then marked up the price over 2k! Then refused to sell him the truck for the previously agreed upon price. This place stinks
These guys threatened a friend when he went to pick up the ford he priced online. They added on multiple items without asking, then refused to sell him the car and are now charging twice the msrp. Scam artists!
Absolutely trash dealership. Look for ways to take advantage of customers any chance they get. Bundled in all sort of vehicles extra at the last minute and then threatened to cancel the order if not accepted the markup on the spot. FORD needs to step in and stop all allocation to these CROOKS.
Dishonest dealer adding markups without consent, then bullying their customer. Avoid, steer clear, find another dealer.
The dealership absolutely refused to honor a $1000 custom order incentive from Ford when I picked up the car. I provided a screenshot that I had taken of the offer from the time I ordered the car as well as the communication from the salesman that promised me the order incentive would be applied. I escalated to the internet sales director and the sales manager, who expressed that he would be happy to have me walk so they could sell the car to someone else the next day.
They also installed $2200 worth of "optional" dealer add-ons that I had ... Read More DealerRater - Jul 14, 2022
Arrived internet Sales mgr was ready with our car I purchased the car with a cashiers check for the price it was listed for Best service ever Staff was professional and knowledgeable. I must warn any Ford buyer that at Huntington Beach Ford is a nightmare.!!!! Buyer beware of H/B and the TimMcDonal employees that lead there sales staff Si in summary H/B Ford BAD Sunrise OUTSTANDING Thsnk You Oh one last thing Sunrise does not make you finance thru Ford They where Happy to take a cashiers check same one I had at H/B Hope this ... Read More DealerRater - Jul 11, 2022
Excellent salesperson Jimmy Ochoa was able to find the vehicle at a price that made me Happy.
Fantastic customer service!! Miguel, Thank you so much for the service. I am very pleased!! Definitely, recommend to anyone!!
Miguel was amazing, he provided all information needed and made my decision very easy to make! Thank you!!
I ordered a bronco in JULY 2020, after 2 years, it finally arrived. I go and showed up to buy, all cash, for the MSRP which they have to sell it to me fore since I placed an order.. they then tell me I owe 2780 MORE than MSRP because they Decided to add LOW JACK + 3M Protection and STUFF I Never asked for! I sad absolutely not, please take it off, and charge me the msrp which I agreed to! They said OWNERSHIP said NO! YOU HAVE TO PAY IT otherwise we will sell it to someone else. I AM BEYOND Pissed. ... Read More DealerRater - Apr 28, 2022
Pre-ordered a new Maverick directly from Ford's website to be delivered to Sunrise since it's my local dealer. I get emails from Ford saying it's being delivered. I finally go to pick it up from the dealer and they've tacked on over $3,000 in additional fees for LoJack and "Vehicle Theft Protection" they say they can't remove.
The MSRP on my order is $25,000, but after Sunrise is trying to gouge me on it, they total is over $31,000!?
Even when you order directly from Ford, this dealer is trying to gouge you for all they ... Read More DealerRater - Mar 29, 2022
Would definitely give this dealership 2 stars if we didn’t have at least one good experience while there. The truck that I was interested in was great but it was the customer service that was horrible. First thing was they added features that included an alarm system, 3m striping for doors and theft protection tools(just stickers put on the doors and hood that are used for identification if those part are stolen) that were not included in the listing price and were nearly 1,000 in extras I would have gone easily gone with out. I sat in the dealership for 3 ... Read More DealerRater - Mar 9, 2022
Our leased Ford Edge purchased at Sunrise Ford in North Hollywood was at its lease end. I contacted Sunrise Ford and spoke with Nick, the leasing manager. I let him know we would like to do a cash buyout. I provided him a little background about us as Sunrise Ford customers - We have been long-standing, returning Sunrise Ford customers who purchased 5 different vehicles over 15 plus years. I asked if (due to health concerns with the COVID pandemic and my husband being immunocompromised) the transaction could be with minimal contact - if the purchase paperwork could be prepared prior to ... Read More DealerRater - Feb 7, 2022
Sunrise Ford of North Hollywood used to be a decent dealership. But thanks to their service department, now is just another mediocre repair facility that pressures customers to make the sell, are unprofessional, lie, and in our personal experience straight out takes advantage of anyone they can. My mother, once again, was the victim of their less-than lawful practice. Her service “advisor,” if you can even call him that, Marvin A. Reyes is a real piece of work. After scaring my mom by telling her the vehicle’s condition was very dangerous, he hit her with an estimate that was ... Read More DealerRater - Jan 4, 2022
I’ve purchased 3 vehicles from Sunrise over the last decade. Their pricing is always good so I kept going back, but their ethics are very suspect because of the VTP transmission lockout I was forced to buy because the pre installed it on my Edge. When i bought the car i asked if they would take it out they told me not only would i have to still pay for it (i think they charged me $375 for it) i would have to pay a couple hundred dollars to have it removed, but their techs don’t do the install or ... Read More DealerRater - Jan 4, 2022
Horrible experience.
I reserved a Custom Built 2021 Bronco First Edition (limited production of 3500) through Ford's website 18 months ago. I reserved within the first 30 minutes the Bronco’s became available for reservation. I was lucky enough to receive the reservation and the dealership was assigned as Sunrise Ford. I have had 3 issues with Sunrise Ford.
First issue:
- Sunrise Ford refused to take off two ‘optional’ fees from their finance contract. First is a $595 vehicle theft protection and second is a $395 Protection Plus (likely for paint protection, but I have no idea because no documentation was provided to me). Both ... Read More DealerRater - Jan 3, 2022
Nick S. is an amazing Service Rep! He anticipated solutions and me guided with the most cost effective route to properly repair my vehicle. Everything was upfront and to the point with Nick S. No scams or run arounds. Thank you Nick! Oh and he listened to the whole story took notes and connected to the right people to find a solution. Got back to me the same day if not immediately after contacting him. Thank you Nick!
I just purchased my new 2022 Maverick through Sunrise Ford. This is the second vehicle we have purchased through this dealership and we couldn't be more happy with the knowledgeable and professional sales and service staff. No hidden fees or runarounds that you might find at some dealerships.
My only issue is the circular phone system that means you have to ask for the desired department multiple times. The staff in every area, however, are incredibly polite and obliging.
I want to especially thank Brandon Suero for helping me complete (correct) my online order with the dealership; Raoul (an excellent ... Read More DealerRater - Oct 22, 2021
Calidad muy eficientes buena atención Excelente si les recomiendo este diler son muy profesionales lo recomiendo
It has now been six years that I have been taking my Ford Fiesta to Sunrise Ford in North Hollywood for service. They are always more than great. The service writers (Jessica gets an A+!) are very helpful. And, apparently, the technicians are great, also, because the charges are more than reasonable. This "little old lady" is very happy that I always can depend on Sunrise to help me keep my car in good condition.
I live in Los Angeles and I talked to 9 Ford dealerships all over southern California and three car buying services looking for a very scarce fully equipped '21 Explorer ST, which included a boondoggle to a San Diego dealership to pick up what was supposed to be my fully equipped ST. I ended up at Sunrise Ford North Hollywood where Salesman Richard Niver found the exact ST I was looking for and Sales Manager Alex Chihaia beat all other dealer's quotes. I arrived at the dealership with two great rate preapproved loans and the Finance Director Sal Medina was still ... Read More DealerRater - Jul 22, 2021
Check to make sure the car you see online is actually at the dealership. They have a "storage"/other dealership in Fontana where many of their cars online are stored. Financing was easy and financing manager was great, but sales manager was slacking and slow and shady. The actual salesman was nicer, although he was young and a bit new so lots of questions he had to find out. Bait and switch was attempted by sales manager early on, tried to sell a different car then the one I wanted for a higher price, but when called out, ... Read More DealerRater - Jun 26, 2021
Big change from when I purchased my 2014 Fusion. Very convenient. Several service writers. Easy drop off and return. Sunrise is a bit inconvenient as I now live in Altadena. However, I know that I will be leaving my car with a servicer that knows the vehicle. It had only 33,091 miles when I brought it in. It is likely to be driven for a long time. I'd like to be certain that when it is inspected and serviced, it will be done by employees both familiar with my car, and there to build good will with a customer.
Excellent customer service as always. Services completed without any issues. Nick Soriano, Service Advisor well knowledgeable and easy to discuss services rendered and any future schedule recommended services.
I no longer live in the area but, I still have my car at Sunrise Ford. I trust their technicians and their professional staff. Their prices are fair and the service work done has always been great.
Always good service! Leslie is a great service rep!!! I said all I wanted in the first nine words making me type 25 before accepting my review almost made me leave but I'd thought I'd tell you all why!!!
I went in for a ford lease carpet deal i got in the mail . I showed the paper and asked to check if I would qualify after 5 hours we finally get numbers to run credit . We offer the required amount of down payment more than 3000 to get the deal . Our payment did not match the deal and they said that was the best they could do, trusting them after 6+ years of recommending to all our friends and family we went ahead to do the paperwork. Well as I m signing paperwork I notice US Bank written in big letters and ... Read More DealerRater - May 25, 2021
Always great service! Easy to make an appointment, check in and check out. They are friendly and courteous; never pushy or obnoxious. The service takes a little longer than other places, but you feel like it's been done right when you leave.
Purchased my vehicle from this dealer and had Marvin as my service guy for every service the last 21,000 miles. couldn’t say nicer things. But I was disappointed in my last service. It was very impersonal and felt like it was a jiffy lube trying to squeeze every penny out of me. Plus I told my rep I was going to pick up at 12 and I arrived at 11:58 and he had just gone to lunch. But he never shared with me he was taking his lunch at 12. So I got no opportunity to ask about the service and how my ... Read More DealerRater - May 5, 2021
Terrible customer service and repair work. Receptionist openly discussed recently contracting COVID and did not use proper sanitation techniques or behavior. Dealership refused to return calls or claim responsibility for faulty and dangerous repairs
My salesman, Joe CanDia was the nicest, genuinely warm, honest, funny, and professional car salesman I’ve ever encountered! He put no pressure on me and was informative and helpful. I bought my new Bronco Sport within the price range I wanted.
Jason was such a great help in helping my find the perfect.car. I am head over heels over my 2020 ford explorer. Thank you
It All went smoothly they got me the Car I wanted and then some. Top notch personalities and their finance department was 100% on it.
Nick our service advisor was great. Kept us informed and was great to work with. Repairs were done well He said what he would do and did what he said
Not recommended they charging extra fees and only one key for a 26,000 dollars suv and on top of that only 1 key😡 not satisfied
Sunrise Ford had the vehicle in stock I was interested in (Bronco Sport Badlands). Sunrise sales team was willing to deal. Win win for all.
Quick and easy no hassle very helpfull answered all my questions I got my car back really fast didn't cause an inconvenience to my day
Do not recommend working with Sunrise Ford in North Hollywood as we've been poorly serviced by the sales agent and sales manager after a recent vehicle purchase on January 18, 2021. The lousy and lying agent Miguel Zapata Olivares misled us to believing that the additional charges and features that we had no idea and we never added - only to find out that they were after signing.
After we had negotiated the price of the car, they bring you a white paper where they outline the deal and they circulate the price of the car, on that sheet they have ... Read More DealerRater - Jan 26, 2021
Ever Pulido was wonderful. He was there for the customer and the customer needs. Had answers to all questions. Created a good "comfort zone" for the customer.
I've been taking my Ford Fiesta to Sunrise Ford for service for more than five years. They have always been especially kind & helpful. I am just a little old lady --- I know nothing about cars --- & yet, I always feel that they have never overcharged me or done anything that was unnecessary. I have been more than happy with the service at Sunrise.
We came to the dealership to look at Raptors and I found my dream truck. José Vega was my salesman. His friendliness and professionalism was outstanding. He made my wife and I feel very comfortable and he was very honest and open about everything. The buying process was very and we never felt like he was trying to get by on us. I would highly suggest this dealership to anybody looking for a good experience of car buying which is hard to combine. They also gave us a really great deal and our interest rate was excellent as well. The ... Read More DealerRater - Aug 15, 2026
Update: Got Ford Corporate Involved, still refused to fix the A Pillar. Their tech told the manager it needs a new part, their manager said that the part and the condition is still acceptable. Guess how much the part was? $60.
They lied to me saying that their store policy to return down payment on vehicles was 21 business days. That is a lie. Under california law dealers are supposed to return the downpayment on a vehicle immediately!!!
STAY AWAY.
---
Do NOT buy a vehicle from this location.
They run credit multiple times and a vehicle that passed "CPO" ... Read More DealerRater - May 16, 2026
Terrible Experience. I had a salesman that was super knowledgeable, friendly, and even owned the same car I was looking to buy! Then comes in Bryan and Rafael not only did they take over my deal they soured my experience and lied to my face.
Brian wasted my time, over promised and under delivered on fixing the deep gouges on my hood. Not only was the car I purchased damaged with a cracked panoramic roof. Once they repaired the glass… they returned the car FILTHY. They also weren’t too happy I had my own financing. Buyer beware be prepared ... Read More DealerRater - May 3, 2026
Very nice experience at Sunrise Ford. Jaime did an awesome job getting the sale closed and went the extra distance. Really pleased with the Mustang, thanks all.
Pleasant car buying experience! The salesperson and manager really work with you. Definitely recommend this dealer and will be back for my next Ford!
It was a pleasure to visit sunrise ford they are very professional and they have the best customer service.
From the moment I walked in to the time I left the staff was exceptional! I was greeted professionally and was made an offer that far exceeded my expectations.
Everyone outstanding. Very nice and good staff. But I was told on trade-in I would get 21,500 But I got 20 500. But it’s already done. Very happy with the vehicle. I was assisted with the vehicle’s different items and phone connection. Nice group of people and courteous
The commercial fleet salesman Filiberto was very helpful. He handled my purchase very professionally. The finance department was very thorough with explaining my contact as well.
Best Ford dealer in Southern California easy to work with and the best deals.the staff is awesome I will use sunrise ford for all my future purchases
The service was great Nini made made the process go super smooth. Loved that they have so many options available
Great people, great experience, great environment and hands down a NON pushy experience. I would recommend Sunrise to anyone looking for a new or used vehicle!!!
Great experience from Leonardo the Salesman to Gus Finance Manager to Tyler the Finance Closer love my new Car Thank you for helping get into a very nice vehicle 👍🚗🚘 love my new car
Was a great experience buying The Bronco for the wife. Guillermo was excellent in helping and answering all my questions and concerns. Even went the extra mile to help me get the vehicle delivered so I can surprise my wife. Overall great experience at Sunrise Ford highly recommended.
The entire staff at Sunrise Ford were welcoming and professional. Our salesman, Hector Hernandez went above and beyond to ensure we were satisfied throughout the sales process.
We had a Great experience with the sales men and the inventory was amazing tons to choose from
Jose Moreno and Raul made my purchase simple and fast I would highly recommend them
Watch out. Ask for a printout of the contract and read line by line, do not e-sign without this. Tyler added GAP when I declined it multiple times.
Excellent service and the salesman Abdul was excellent very knowledgeable of the all the features of the car I purchased
Very fast and good experience. Marlon sales person was good and accommodating. Good customer Service
Horrible experience. Bait and switch! Lies, lies, and more lies. We should have read the reviews on Yelp. A majority of the reviews are about the bait and switch. Don’t waist your time. Stay away!!!
I night my first Ford and knew I would come back for another Ford. Great service from beginning to end
I love to do business with sunrise Ford of Fontana they are so nice in treating people so they can feel comfortable and happy shopping at sunrise ford
Superior sales and support team. Welcoming dealership with a large vehicle selection. Family friendly dealership..
The dealer personal were great. Andy was very clear in the transaction. The purchase of my mustang shelby gt500 was very pleasant.
I came in, knowing exactly what I was looking for, and the experience couldn’t have been smoother the sales person was straightforward, honest, and didn’t try to upsell me in anything I didn’t need. This entire process was quick and efficient. We were in and out with no hassle. It was an easy, stress free transaction. I would definitely recommend this dealership to others.
Polite and friendly people in all areas of the dealership and cleanness all around. Thanks!
The process was quick and efficient. Found a Ford Maverick and Daniel worked with me on the price fairly. Then finished up with Gustavo who was quick for financing. Both a pleasure to do business with. They let me use my own financing as well. All in all a great experience
The team at Sunrise Ford was wonderful to work with. No pressure to buy, but they answered all our questions. We found a used vehicle online that hadn’t even been processed yet and there were no photos. Chad took the time to go through the lot and find it to send us videos before we drove out to view the car. Aries was wonderful taking us for the test drive and answering our questions. It was my daughter‘s first car purchase and she had a great experience working with the team at Sunrise. They knew her budget & ... Read More DealerRater - Jul 24, 2025
A very bad experience with sales person, sales manager Art and no return call from GM Jamie. Service manager couldn't tell me what the wheel offset was. He said 0. Turns out 44 offset. Sales person didn't return a call to explain functions in my new truck. No manual for truck. They said it's down loaded in truck. I need the truck runnimg to access manual. It's not even for my model truck. I called today with questions. On hold for 10 minutes. Would not recommend this dealership
We have visited Sunrise Ford a number of times (as well as other dealers) while looking for the right F-350. Sunrise Ford was always attentive, courteous and helpful and they were ultimately successful in finding and selling us the desired truck. We are very satisfied with the deal and their efforts in securing our new F-350.
They’ll take care of you and work with you to make sure you walk out with a new car at the best deal possible.
If you want to be treated like a criminal came to this dealer and talk to Vincent the sales manager
I purchased a used car from sunrise. I financed less than half of the value through the dealership. The next day I got better financing through my credit union and sent a check for the balance. Long story short, they had already moved the loan to an outside bank and didn’t have the courtesy to let me know. So a month later I am getting collection calls from the bank because sunrise decided to sit on the check and not tell anybody. Now I have to get the check and pay to have it cancelled, change the financing through ... Read More DealerRater - Apr 28, 2025
Thank you so much Aries for your excellent customer service. You made the process quick and comfortable.
I had a pleasant experience. No complaints with the entire process. Salesperson was ver informative.
Miguel and Vince were amazing working with me to get a new 2025 Mustang GT
I had the best Experience at this Dealership, everyone was very kind and helpful. I highly recommend this Dealership above the rest!! We planned on purchasing a 2025 Ford Explorer and they made it Happen!! Very Happy with my Vehicle!!! Thank you!
I bought my 4th vehicle from Sunrise. Amazing customer service!!! Buying a new vehicle is stressful, but Sunrise makes it so much easier. I will continue to buy all my vehicles here. Thank you Sunrise!!! Thank you Jose and Bobby!!!
I had a very good experience in signing a lease for my new vehicle. Michael Bryant went above and beyond and made the process as smooth as possible to get us in our new car. He was very knowledgeable and made us feel at home. Definitely recommend!
Brian was a real good salesman and he explain things good to us. We enjoyed having him as our salesman.
The staff who assisted me in the purchase of my vehicle were all excellent. I highly recommend this dealership. I hope that the service department matches the standard that was set by them when the time comes for my vehicle to be serviced.
I purchased an expensive Mustang. It was worth every penny. A very nice place. I am looking forward to visiting again.
It was a great experience for us First time with ford team it’s been great
I am extremely happy with the service received. Filiberto Anda took the time to understand our family needs. He is not an aggressive salesperson. He made our purchase process smooth and pleasant. We walked into the dealer not convince of purchasing the vehicle. We were looking for Juan in finance. But after talking to Filiberto, we enjoyed his approach and decided to close the transaction. We also want to recognize Jose Fong in Finance. He took the time to explain in details the warranties and terms of the contract. We will definitely come back with them for our next purchase.
Overall great experience. Dealership had many models to choose from. Management and sales made everything smooth and easy.
Hi ! Had a great purchase experience at sunrise Ford. The process was easy and quick.
Total time wasting. I receive a offer trough Capital One for one of the vehicles on this dealer $2500 cheaper than the price advertised on the Sunrise Ford website, I call the dealer to check the availability and Daisy Santiago told me the car it’s available to check and sale on the same day if I wanted and we scheduled an appointment for the same day at 1pm, I asked about the better price I get from Capital and she say the dealer will honor the Capital One price, after the call I receive another call, one message and one ... Read More DealerRater - Nov 29, 2024
Very professional, easy to work with, Miguel and Ruben were very helpful. Coach is always fun and sure was convincing when he drove up a car which he thought would suit me. Thanks again. Inge
Very Helpful! Matt and Jose from commercial sales were very helpful getting everything I needed.
Gio stayed past his regular hours to wait for me to come in. He then stayed three hours longer. He was very professional and stayed focus on my concerns. The whole team moved through the process quickly without the long back and forth process.
The process was seamless! I could never go to a different dealer after my experience at Sunrise Ford. The staff are so friendly and knowledgeable and very fast. Thank you Sunrise Ford!!
I have never purchased a vehicle from Sunrise. But it was a great experience dealing with the salesman Andrew and the finance manager. Made the process fast with little haggle on the price. Great experience and nice dealership.
The customer service keeps us coming back. 5 cars in my household and 7 overall in my family all from sunrise ford.
Best car buying experience ever!
Luan was great to work with. She kept me informed the whole order process. She made it easy to pick up the car and have it ready when promised.
Filiberto was super helpful to me & my grandma. We walked in with a car in mind and walked out with it. Would definitely reccemond coming here ! Very friendly & professional.
Always helpful! They do everything they can to give you the best deals on vehicles
Daniel Vasquez was a great support. He made sure we understood our options and how the process works. Best hands down customer service experience!
Brian was great. He worked late into the evening to make the deal work. Stayed with us even after we signed the paperwork to help with the transition into the new vehicle.
Chad was a great help
First and foremost I would like give a shout out to Peter Ruiz and Art Jimenez at sunrise Ford for helping me and the wife out on getting a killer deal on our vehicles. Very professional and knowledgeable on the vehicles we were looking at. I would recommend this place for anyone looking for a new vehicle.
The customer service here is really top notch. Although I did not end up walking out with a car, I felt incredibly welcomed by the young man named Amir who was talking to me. I did not get a chance to catch his last name but his charisma was unmatched and I will definitely be sending everyone I know to him.
Very disappointed with the dealer they advertised a truck on a website so I called to see if the deal was true, they said yes so I drove 2 hours to buy the truck, the contract they offered me was not even close what the promised me. I spent like 5 hours there after they offered me something more affordable. So I took the truck that night when I reviewed my contract I noticed a charge for extras warranty that I didn’t ask for. So next morning I reached out the vendor and I explained him that I didn’t want ... Read More Google - Aug 29, 2024
There was a lady in the maintenance office who wore glasses and had a tattoo on the back of her right hand. Her service attitude was very rude.
First and foremost I would like to give a shout out to Art and Peter for helping me and the wifey out with a heck of deal on two brand new vehicles. This guys are very professional and knowledgeable. I would recommend them to anyone who is looking for a new vehicle. Sunrise ford is the place go. Thank you again a Peter and art
Chris miles was an exceptional sales person. Very transparent and straightforward. Purchasing my truck was easy and fast. Jimmy in finance had everything ready and was quick to get everything done. Thank you!
Peter reached out to me about being interested in selling me a 2024 Mustang GT. From the very beginning he was friendly, informative and not trying to push anything I didn't want. The whole process was a great experience and I'm very happy with the deal I received and the car is beautiful. Thanks Sunrise Ford.
Thank you, Sunrise Ford for helping me buy my new F250. It has been a dream for quite some time. I appreciate all the knowledge from Joe&Tyler. Extremely excited, see you Wednesday.
Excellence service! Very thorough and kind! Garrett Smith was my service advisor and he was very communicative and helpful! Unbiased with any advice that they have ever given and honest! My go to place is now Sunrise!
Had an amazing experience like always. Both Art and Peter went above and beyond to exceed our needs. This is why we continue to come religiously every three years to upgrade either mine or my boyfriend’s vehicles. Thank you so much for the great customer service you provide us.
Great and painless experience
Professional service
Jose Moreno with fleet sales made everything ready and smooth great customer service🤙
Outstanding customer service. Thank you all for the help getting my new car. Sales person Gio was very knowledgeable about electronic vehicle, car was delivered to my house and the whole process was very easy.
Fast, easy and on time. The bulk of the paperwork was completed before arrival. Truck was ready to go as promised. Great fleet sales.
Booked a mobile oil change. . They quoted me at 302.95 $ just oil change. Nothing else . They did just that and charged 425$ . And they left oil stains on my driveway.. I don't recommend. It. Just go to jiffy lube. Half the price and 45 minute wait time.
Seth M., Ruben G, and Tyler L are very friendly, good listeners, and very understanding. My daughter was able to trade in her bad investment car and get something she loves all with the help of these good men.
(Translated by Google) The worst dealer I do not recommend buying from who according to them my payments would be 783 and everything was fine while I signed on the tablet that had a terrible signal they only told me sign here and sign there they put my contract folded in an envelope and it was not Until another day I started looking at it and ooo surprise, only 24 months is 783 and the rest of 1,119 are a scam.
Not to mention that they told me they would wash the truck, I went to leave it and I had to go around 3 ... Read More Google - Aug 21, 2024
Can’t say enough good things about Andrew Ruiz and how easy he made my truck buying experience. From the start his communication and professionalism was top notch. The entire experience was stress free thanks to Andrew and I couldn’t be happier with my new 2024 Ranger Raptor! Thanks Andrew! I highly recommend anyone in the market for a new truck to come see Andrew Ruiz at Sunrise Ford.
Great dealership. Great prices. quick in and out. great car.
Excellent service, from the salesmen, Manager and Finance our transaction was exceptional. No hassle is the way to go. Thank you for assisting in the purchase of our Ford 150!!
I'd give a 5 star but the only reason I didn't was cause we didn't know a computer update would take more than a whole day. (We live in the mountains, so it would've been nice to know) And they didn't tell us till we were done signing everything. Other than that, they fixed a leaky water pump and filled my windshield washer fluid all free. And the people were all kind.
Very professional and overall nice experience
Friendly. Worked with me to agree on a good price.
We were very satisfied with the experience. Didn't feel pressured at all. We felt that doing business with Sunrise Ford staff was very smooth and they really worked with us to meet our needs.
From sales , finance , and Management all were great! Definitely would recommend anyone to come get any vehicle at this dealership!!
Amazing staff and very helpful when it comes to getting you a new vehicle
Big shout out to Isaiah, Sal, Donovan, and the techs in the service department. Tried to do a repair myself on a transmission shifter bushing and was unable to so. They took me in right away and got it done while I waited. Haven’t had any issues since. I got a nice little wash and a thorough inspection report on items that need addressing. Appreciate yall. Also should be noted, I live in Redlands. There’s a CDJR dealership here. I also drive past Ontario and Fontana just to get my jeep serviced at Knight Claremont
Been taking my vehicle to Knight Clarrmont CDJR for service and Sal my advisor has always been the best and takes care of his clients and such an amazing customer service.
Service advisor , Salvador was very professional and assisted me with the issues that my car was experiencing. I am very grateful for the help and service.
Worked with us on price and got us the best interest rate. Ask for Louis and Miguel,
Great people and vibes. Thank you!
I canceled a warranty thru Ally, they sent a check to the dealership instead of my finance company. Looks like they pocketed the money, been about a month and my finance company hasn't received the check for the refunded payment. Bad business wouldn't recommend this dealership.
This location was gonna charge me $175 to look at my car when I brought it in even though it was on warranty. Luckily, I sent it to Ontario instead, The transmission went out at 35,500 miles when it was covered up to 36,000 On my Dodge Challenger.
SUPER OUTSTANDING CUSTOMER SERVICE AND JEEP SERVICE FROM TECH My Overall Jeep Service was explained by my advisor and she answered all my Questions and Concerns Promptly Thank you
SUPER OUTSTANDING CUSTOMER SERVICE AND JEEP SERVICE FROM TECH My Overall Jeep Service was explained by my advisor and she answered all my Questions and Concerns Promptly Thank you
If I could give -100 stars, I would !
If you respect your time, money and want to save nerves DO NOT buy or lease your car here. Absolutely unprofessional office, you will never be able to reach them via phone nor email. They might ask you to return your car after the deadline (but just so you know, it’s illegal). It’s a full package of unnecessary things that going to make your life so miserable for the period of time you are dealing with them. I wish I could report this dealership to the headquarters or somewhere! Find ... Read More Google - Nov 10, 2026
Had an appt. for oil change. Also had recalls which were done. I have had a check engine light on since Nov 3. Was told I would have to bring back for that. With barely 24k miles I'm already getting recalls and a check engine light? I've had it just less than a year. With the price I'm paying for this thing I would have appreciated ' We apologize for the inconvenience' at the very least or ' Let me get a tech on that and take care of that for you right away' , even better. Instead, all I get ... Read More DealerRater - Nov 10, 2026
I bought 2025 ram 1500 from knight Claremont . Best prices and great experience . Later I do service at there service department for oil change I have misunderstanding. Mayra Gonzalez very professional and look all the record walk back and forth help me understand. If you want ram and service come to knight .
She was knowledgeable and accommodating keeping me updated. She had great communication i always knew where in the process I was.
Friendly, helpful and quick. Had my oil changed and it was just as fast as the oil change specialists and cheaper! Also I trust their work more.
Overall experience was Excellent! When I picked up my jeep there was what look like grease on my windshield and paper material in my car , can't they dispose of materials before customer pickup?
I had bought a vehicle from them about a year ago and ended up trading it in for another vehicle. I bought an extended warranty like I always do and have been trying for over a month to have them cancel it and return the remaining balance. What started out as a pretty good experience is turning quickly into just another lost opportunity for this dealership to do the right thing. I have reached out to just about everyone at this place and simply asked for the contact information for whom I need to be working with? Only to continue ... Read More Yelp - Nov 8, 2026
Great service! Cameron, Tony and Miguel!
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If I could give 10 negative this would have it! This dealership doesn’t even deserve this one star! I typically refrain from leaving negative reviews, as I prefer to highlight excellent service however, my recent experience compels me to share my concerns. After receiving a notification about an ABS recall, I reached out to Knight Dodge in Claremont to arrange for service. It turned out there were three recalls, two of which involved sensors. My husband took the truck in the next day and encountered an unprofessional employee named Jennifer, who was rude displaying GHETTO behavior and was very dismissive. ... Read More Google - Nov 8, 2026
I had to take my Jeep into Knight Claremont service department and they were so awesome. Karina at the service desk was so helpful and just everyone from the whole team. If you need to to have your Jeep, Dodge or Chrysler looked at, take it to Knight in Claremont. Adrian Solomon
This place sucks the guy that helped me out. Acted like he wasn't even interested in helping me all they wanted to do is get me in the office they list the car online at one price and once you sit down and run numbers, they jack it up about 25k to 30k more never been to a dealership like this ever would not recommend
Great place amazing people Mike Rocha did everything perfect and his team was amazing Thank you so much Shaun booth
Super quick super nice great customer service
Buying a car usually feels like a battle between you and the dealership, but not this time! Miguel and Xavier were incredibly helpful and worked their magic to get me the numbers I wanted. They treated me like one of their own and made sure I was taken care of from start to finish. I'm loving my new RHO. I'll definitely be sending business their way. Thank you both!
Service representative was great , my only issues were that there was oil or grease on part of my windshield and could they please remove paper floor mat and plastic seat cover when they bring vehicle out for pickup..thank you!
These guys suck. They run a very high pressure sales environment. When we finally agreed to terms on a vehicle, the finance manager said that he would send me copies of my sales paperwork via email. Of course, the finance manager never did so. Despite repeated follow up messages, nobody at the dealership ever sent me the sales paperwork. Makes me wonder what they are hiding? Very shady and unusual and probably illegal sales tactics. I would avoid.
He was very attentive to our service request and called as soon as service was completed.
Raul has superior communication.. he was the best Raul kept me informed every step of the process. I could not ask for any better service as he is top notch.
Dealer has appointments available. The service tech has great communication skills. Price Need a rewards program for frequent service visits
Fast, great service, no complaints They didn't try to sell me anything or push me into any services. They were great. And my car was washed. I really appreciated that.
Very, very dishonest people. Starting from Gracie Jones through Johnathan in sales. I am out of state buyer and found this 2027 Ram 3500. Stock#: R354104DT and VIN: 3C63RRJL9VG398433. At first I didn’t want DRW (dually ) but then the price was good so I went for it. Filled out an application and submitted it to the dealership. Since Saturday dead in the water and now they are saying truck is no longer available. I was told Saturday truck is in detai so couldn’t get me pictures. Gracie sent me a window sticker and Confirmed the price. Sunday ... Read More Google - Nov 2, 2026
I highly recommend checking out Knight Claremont for your car buying needs. The staff were all professionals at taking care of everything. The vibes were all positive. I had Citlali who assisted me with searching for a vehicle as well making arrangements to see and test drive said vehicle. Overall my experiences with them was very pleasant. Stress free as it should be when you're making a purchase and investing in a vehicle.
Excellent customer service and great following up with my concerns Always completes work in a reasonable time.
Excellent customer service and great following up with my concerns Always completes work in a reasonable time.
Excellent customer service and great following up with my concerns Always completes work in a reasonable time.
Very polite and very professional Outstanding Performance Very professional easy to talk too Willing to go back
They just made me waste time with lies....
Jonathan was the best sales rep ever! Got us the exact truck we wanted and got us on the road to our desert trips! Thanks again Jonathan for all your help!
Liars my new truck went in for recalls and now my truck doesn't work! You charged for a battery and keep hitting me with new diagnostic an end excuses we're going on two months now I missed 3 days of work. And need a car to get to work!!!!
HORRIBLE EXPERIENCE – DO NOT RECOMMEND THIS SERVICE DEPARTMENT
I have had an absolutely horrible experience with this dealership’s automotive service department. From the rude and unprofessional behavior to the constant inconsistency and lack of communication, this entire experience has been beyond frustrating.
Customer service has been practically nonexistent. The way I have been treated throughout this process is unacceptable, and the lack of consistency from one interaction to the next makes it clear that customer satisfaction is not a priority.
What makes this experience even worse is that after everything, my vehicle is STILL not in the same condition ... Read More Google - Oct 30, 2026
Outstanding customer service, communication, timeliness, and no sales pressure. I really had a great experience
This review is for their service department. The check engine light came on for my 2025 Wrangler late last week. I called my normal dealership and they said it would take 5 days for them to diagnose it and they would not supply a rental car during that time. Yikes! They referred me to the Ontario dealership, but after seeing some of their reviews, I'm not going there! So I called Knight Claremont and spoke with Brian. He was so helpful and made an appointment for me to drop my car off Monday morning. It would take 2 days for them to ... Read More Yelp - Oct 29, 2026
They made a mistake the first time they fixed my ac didn't want to provide a rental after I paid $2000 for a fix
Had an accident and needed a new vehicle quickly. Went to Knight Claremont and was lucky enough to meet Sales representative Nikeely. He was beyond professional and fantastic. He helped get me through the buying process quickly because I was pressed for time. I have already recommended him, and Knight Claremont, to friends and family. Thank you so much Nikeely. Also a huge thank you to Julio in the Finance department who also expedited the process and was incredibly helpful.
Wow, great great sales and customer service here. Go see Nykeely, I set an appointment to buy a car and when I walked in he was there to greet me and was very professional. He made the purchase process the easiest I've ever had and I buy alot of cars. Great dealership and staff, also the video games and pool table in the back make you feel comfortable. Thanks for selling my daughter her first big girl car by herself.
Awful dealership. Do not buy a car from here. First they say prices are firm but then negotiate when you try and leave. After you agree on a price they add in $5,000 worth of add ons. Once you decline those they basically leave some on anyways or take it off but they don't adjust the final sale price so you end up paying more in taxes insurance and registration renewal. They purposely keep their cars dirty so it hides all scratches and dents. Myself and 3 others I read on here it happened to. They do not service their vehicles. ... Read More Yelp - Oct 27, 2026
Charged me a battery they burned out from inproper process , went in for recalls. When I went back they installed the new battery which I insisted that's not the problem. Went new battery drained sent truck back have not received my truck as of yet no communication no refund... a truck that had 40,000 miles and no issues now is truck with many issues. And I have no idea what is going on with it!
Ignacio was great had my truck in and out with no problems and in the time frame that we agreed they even waited for me because I was stuck in traffic thank you
Yo, I like to give a special shout out to My Boi, Louis Amazing guy got me on my charger scat pack 2026 love it. Thank you so much, Brother awesome Dude.
Claremont Knight Chrystler's saving grace is Craig Martinez. This company owes him for rectifying a very big issue that could have been much worse had he not graciously worked his butt off and did the investigative work to find out why our 6 year old truck with 120,000 miles on it completely fell apart. To update, knight Chrystler had our 2020 RAM 1500 for 8 going on 9 weeks. We were passed off to 3 different managers before Craig was given our case. We kept asking the question of why is an engine tear down needed on such a young car? We just took this in ... Read More Yelp - Oct 25, 2026
Jonathan Julio and Miguel gave me best deal and friendly vibes
They seem really friendly and communicative but as soon as you drive off they are hard to get a hold of and act like they never seen you before just like a typical used car dealer
Came to check out a truck actually came out with one!!! Leo, miguel, Jonathan assisted me and my wife with purchasing a ram! Everything came out so smooth, would be buying another vehicle here in the future!! If there was a 10 stars I would give it to them. Great service and communication.
Came today to look at some trucks with my husband and actually took a beautiful truck home ! Leo and Miguel were super patient with us and Jonathan was so helpful in the final process. Everything went smoothly!
First-Time Car Buyer - Very Disappointing Experience and Poor Communication This was going to be my first time buying a car from a dealership, and unfortunately, this experience was extremely disappointing. I contacted the dealership the day before my appointment to ask questions about a specific vehicle. I also spoke with them again the morning of the appointment to ask additional questions and confirm that the car was still available. After communicating with the salesperson and confirming the appointment, I believed everything was set and made the trip to the dealership with my wife and child. However, when we arrived, ... Read More Yelp - Oct 23, 2026
First-Time Car Buyer – Very Disappointing Experience and Poor Communication
This was going to be my first time buying a car from a dealership, and unfortunately, this experience was extremely disappointing.
I contacted the dealership the day before my appointment to ask questions about a specific vehicle. I also spoke with them again the morning of the appointment to ask additional questions and confirm that the car was still available. After communicating with the salesperson and confirming the appointment, I believed everything was set and made the trip to the dealership with my wife and child.
However, when we arrived, we ... Read More Google - Oct 23, 2026
If I could give 10 negative this would have it! This dealership doesn't even deserve this one star! I typically refrain from leaving negative reviews, as I prefer to highlight excellent service however, my recent experience compels me to share my concerns. After receiving a notification about an ABS recall, I reached out to Knight Dodge in Claremont to arrange for service. It turned out there were three recalls, two of which involved sensors. My husband took the truck in the next day and encountered an unprofessional employee named Jennifer, who was rude displaying GHETTO behavior and was very dismissive. ... Read More Yelp - Oct 23, 2026
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If I could give 10 negative this would have it! This dealership doesn’t even deserve this one star! I typically refrain from leaving negative reviews, as I prefer to highlight excellent service however, my recent experience compels me to share my concerns. After receiving a notification about an ABS recall, I reached out to Knight Dodge in Claremont to arrange for service. It turned out there were three recalls, two of which involved sensors. My husband took the truck in the next day and encountered an unprofessional employee named Jennifer, who was rude displaying GHETTO behavior and was very dismissive. ... Read More Google - Oct 23, 2026
‼julio was great ‼and made it easy for my purchase ! highly recommend will bring my wife here to get a car with him
Sold a car to this dealership using Bidbus. The dealership did not honor the Bidbus guaranteed price. Did an inspection that revealed a "leak" which was not leaking considering i just drove 3 hours to drop off the vehicle it would've been leaking, presented me with a photo of a dry part. Said there was water in my tail lights, and presented me with a photo of again dry tail lights. I even inspected under the hood and the lights afterwards before handing over the keys and there was no evidence of either issue. Bidbus was closed for ... Read More Google - Oct 22, 2026
They did a good - not great - job with repairs that were agreed on during negotiations
Jennifer and a gentleman seating next to her station were very help. Jennifer and the gentleman working at the station next to hers were both very helpful, professional, and made the process smooth. They took the time to assist me and answer my questions. It’s refreshing to deal with staff who are attentive. I appreciated their friendly and efficient approach.
Ready to buy a 2026 Jeep. Sent requests for specific Willys Model. Financing taken care of through my bank, just needed to get final out the door price. Sales Immediately attempted to upsell me on other models. I explained I was not interested. Continued to try and up sell on a model 15k more. Tried their car salesmen pitch. The young lady who helped me was not knowledgeable about the car and model. Was more concerned trying to get me to spend 15k more. Took my business to neighboring city and dealer. Picked up my new jeep this morning. Never go ... Read More Google - Oct 21, 2026
I recommend working with Louis Ramos. He was great to work with on the sale and purchase of my cars. He went above and beyond!! 🙂 He was very friendly, and communication was great. Ethan was also great to work with! They were patient with my questions and gave me the information I needed to make the purchase. Aaron in finance also made the paperwork easy to understand. I was able to successfully sell and purchase my new car here!
Miguel Jonathan Carlos did a amazing job with me was in a out great customer service 💯 recommend you guys to come down here
Staff is very friendly and techs are great at what they do. My tech Cody is amazing!
Vendedores muy amables, se aseguran de cubrir todas tus dudas, te ayudan bastante con el precio y los ahorros, muchas gracias a Leo por su ayuda...
(Translated by Google) Very friendly sellers, they make sure to answer all your questions and are very helpful with prices, 100% recommended, many thanks to Leo for his help... (Original) Vendedores muy amables, se aseguran de cubrir todas tus dudas y te ayudan bastante con los precios, 100% recomendado, muchas gracias a Leo por su ayuda...
Leo is a great seller and was helpful. Highly recommend if yours looking forward to buy a car
Hello. We are editing our original review here. We bought the last Dodge Charger EV from Knight Claremont. The buying process was relatively straightforward forward. However, the after purchase experience was initially very dissapointing. Knight Claremont owed us a few missing accessories and timely communication to get those was very frustrating. So, we complained. And the turnaround was immediate and awesome. Would like to mention Donovan Ricks here, GM of the dealership- he immediately responded and addressed our concerns- and we truly appreciate that. And the biggest compliment here needs to go to Mayra Gonzalez- Mayra handles customer experiences- she ... Read More Yelp - Oct 19, 2026
I had a great experience working with this Louis! He was friendly, professional, and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and made sure I was happy with my purchase. I highly recommend him to anyone looking to buy a car!
Great communication fast response and straight forward approach from the dealership and friendly staff overall
I called in before I arrived and was quoted a price. As soon as I arrived the advisor was rude and tried to upsell me on a basic oil change. Reason being only because of my type of truck even though I have gone previously and paid the quoted amount. I had to show the manager that I had called 15 minutes prior to my arrival.
Just wanna say thank you so much to everyone that made it happen, I am so satisfied with my new truck and definitely coming back for my next ! Also wanna thank the service dept for quickly resolving my issue ! Thank you so much guys !
Karina and Sal were awesome. Best service team ever! I would come back to them every time, super friendly and helpful
Brand new 72k truck, with 6k miles and Dodge can't offer a good will repair for a cracked windshield, where the impact is barely a pin hole. POOR CUSTOMER EXPERIENCE
Johnathan was probably the best car salesman I've come across. Genuinely made the process super smooth , super knowledgeable and not once did he pressure us at all whatsoever. Good business and smooth transaction. Make sure you hit him up for all your car needs.
I have an email and it clearly says Cummins add 70 for oil change and that wasn’t granted.
We had such a great experience buying our used Defender from Leo! He was knowledgeable, helpful, and a pleasure to work with throughout the process. We couldn’t be happier with our car and would definitely recommend working with him!
Greatest Very accommodating. Explained everything to me. Happy they work on Saturday Completely honest about the charges
They were very quick and very communicative with us which is amazing. Didn’t overcharge us or upsell us on different services. The only issue is when we drove away the tire pressure seemed to drop and it was around the time they were closing so we couldn’t call them and ask about it. Other than that, an amazing experience and will go again for the next service.
Fast and brief, i like it when they take care of my truck, will go back
Thanks to Luis and Miguel for making it happen and I am able to walk out with a new diesel truck thanks guys once again for making it happen
One of my worse car buying experience I pushed a used dodge Durango on 9/2/26 with 36000 miles then the brakes squeaking so I take it in and they measure the brakes at 5/4mm and quote me 3000+ just for the front breaks and to top it off the windshield wiper fluid reservoir was broken and when I tried to get a hold of the sales guy that sold me the car or the finance guy it was impossible I really think that’s it’s unfair to buy a new expensive car just to have to spend more
Courtesy and communicative Informative with my vehicles maintenance report and professional service Salvador was kind and communicative of the services offered and estimated wait time
I purchased a used 2025 Van via him. It is missing the front license bracket. He asked me to bring the van back next week to install the bracket. I texted him before I went there and someone spoke for him it was OK to go there. When I arrived the bracket was not available.
Very friendly and prompt service when dropping off vehicle. Service was completed on time as the advisor promised. My car was clean when I picked it up.
The team at Knight took great care of me on getting my Durango. They were very responsive, and transparent throughout the entire process. They were even in contact with me on a Sunday evening when most would be resting. From the BDC team to the managers and then my guy Rico. They all made this process so smooth. From check in to signing the paperwork with Martin Mendoza, it was just easy. They have their stuff together so if need any vehicle soon, either new or used I highly recommend the good folks at KnightClaremont Chrysler Dodge Jeep. Thank you ... Read More Yelp - Oct 7, 2026
I wish I could leave a 0 but unfortunately that is not possible. My husband bought a 2020 RAM truck with a little over 80k miles on it. He put not even 30k miles on it for the 3 years he has had it. About 6 weeks ago he stalls on the 10 freeway because the truck overheated and there was no more coolant. This dealership has told us the warranty is voided (which it js not) they told us they need to do a leak test, then once that came up with no information, they said they need to do an engine tear down ... Read More Yelp - Oct 6, 2026
TERRIBLE DEALERSHIP to work with. Originally had a car listed at a good price, drove over an hour to see the car after confirming the online price several times, test drove and then they added 3k. The 3k wasn't any fees or warranties or anything. Literally just 3k base price add on. Literally reloaded the carfax page while at the dealership that i originally loaded a few hours earlier and it changed by 3k. Refused to lower to the prices I took screenshots of. It felt super dishonest and compared to other same cars online it was not a ... Read More Yelp - Oct 4, 2026
This was a terrible dealership to work with. Originally had a car listed at a good price, drove over an hour to see the car after confirming the online price several times, test drove and then they added 3k. The 3k wasn't any fees or warranties or anything. Literally just 3k base price add on. Literally reloaded the carfax page while at the dealership that i originally loaded a few hours earlier and it changed by 3k. Refused to lower to the prices I took screenshots of. It felt super dishonest and compared to other same cars online it ... Read More Yelp - Oct 4, 2026
Louis was great! Super professional and not pushy. They offered the best price out of several dealerships. I recommend!
As for Jennifer and the person who worked on my truck, they were excellent. The work performed was excellent. My only concerns are two things. Knight Claremont is pricey and, my truck was there for 3 days because the door latch actuator had to be ordered. Perhaps you might want to consider beefing up your parts department so you have at least one of every part to reduce the down time and once a part is used, immediately reorder it so it's restocked for the next time it's needed. So...for Jennifer and the mechanic I give FIVE STARS ... Read More DealerRater - Oct 3, 2026
I am a happy customer. They were able to help me with my purchase. Thank you
I had carlos as my salesman and the process was super straight forward and honest. This dealership is super willing to work with you on the price and straight forward through the entire process!
Very professional and efficient. The staff is very courteous. The do quality work. I highly recommend them.